Refund policy

Mivera Refund & Return Policy (Revised)


Returns


We offer a 30-day return policy from the date you receive your item.

To be eligible for a return, items must be unused, unworn, in original condition with tags and original packaging. You will also need to provide your receipt or proof of purchase.

To start a return, please contact us at: 747029927@qq.com

Once approved, we will send you a return shipping label and return instructions.

Items returned without prior approval will not be accepted.

For any return questions, you may reach us at 747029927@qq.com.


Damages & Issues


Please inspect your order immediately upon delivery.

If you receive a defective, damaged, or incorrect item, contact us right away so we can resolve the issue for you.


Non-Returnable Items


The following items cannot be returned:

  • Perishables (food, flowers, plants)
  • Custom or personalized items
  • Personal care products
  • Hazardous materials, flammable liquids, or gases
  • Sale items
  • Gift cards

If you have questions about a specific item, please contact us.


Exchanges


The fastest way to receive a new item is to return the unwanted item first and place a new order separately once your return is approved.


EU 14-Day Cooling-off Period


For orders shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason.

Items must be unused, in original condition with tags and packaging, and you must provide proof of purchase.


Refunds


Once your returned item is received and inspected, we will notify you of approval or rejection.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that banks or credit card companies may require additional processing time.

If you have not received your refund 15 business days after approval, contact us at 747029927@qq.com.